A Southern Heating and Cooling technician being welcomed at a Central Kentucky front door.
Questions

Everything  People  Ask  Us

The questions that come up on the phone most often, answered the same way we would answer them at your door. If yours is not here, call 859-324-2770 and ask.

Popular
02

Pricing and Payment

What it costs, when you find out, and how you pay.

01

How much does a repair cost?

A $75 diagnostic covers the trip out and the initial diagnosis. Light commercial is $129. From there it depends entirely on the fault. HVAC systems have a lot of different parts, so repairs run from around $150 to upwards of $5,000, and you hear the real number before anything is touched.

Answered
02

Do you charge for the estimate?

Estimates for equipment replacement are one hundred per cent free. The $75 diagnostic applies to repair calls, where the work is finding out what is actually wrong with the system you already have.

Answered
03

When do I find out what it costs?

Before any work starts. You hear the real diagnosis and the real price first, and nothing gets touched until you say go.

Answered
04

Do you offer financing?

Yes. We partner with FTL Finance for lending assistance, so a replacement does not have to be paid for in one go.

Answered
05

What payment methods do you take?

Cash, check, credit or debit card, and ACH. Payment is due on completion of the work.

Answered
06

Do you charge extra for the towns further out?

No. Same rates regardless of where you are in our service area. A house in Liberty pays what a house in Junction City pays.

Answered
03

The Visit

What actually happens between the knock and the goodbye.

Ask us directly, 859-324-2770
01

What happens when a technician arrives?

Your technician shows up on time, in a marked truck, and puts shoe covers on before stepping inside. You get the diagnosis and the price, then the work gets done and cleaned up behind us.

02

Do you really wear shoe covers?

Every home, every visit, without being asked. It takes five seconds and it is the clearest way we can show you we respect your home.

03

How long will the repair take?

Most repairs are finished the same visit when the part is on the truck. If it has to be ordered, we tell you that day rather than leaving you guessing.

04 Pending confirmation

Do I need to be home?

Confirm whether an adult must be present, and the policy on access to locked units or crawlspaces.

Answer withheld from search until confirmed
04

Your System

The answer first, then the reason behind it.

Ask us directly, 859-324-2770
Yes
01

Do you service systems you did not install?

We service whatever is already in your home or building.

To confirm
02

What brands do you install and service?

Confirm dealer relationships and the brands serviced.

Answer withheld from search until confirmed
No
03

Will you try to sell me a new system?

If your system has years left in it, we will tell you that and fix what is actually wrong, even when the replacement would have been the bigger sale.

Twice a year
04

How often should my system be serviced?

Once before cooling season and once before heating season. It is the least expensive way to avoid an emergency repair and it keeps most manufacturer warranties valid.

Yes
05

Do you work on commercial buildings?

Full residential and commercial heating and air conditioning across Central Kentucky.

To confirm
06

Do you offer any warranty on the work?

Confirm warranty terms on repairs and on installations.

Answer withheld from search until confirmed
05

Plans and Discounts

Two subjects, side by side, because people always ask about them together.

Membership plans
Tier 01

Southern Hospitality Club

Low cost monthly service plan

Tier 02

The Magnolia Club

Adds extended warranty coverage

everything in tier one plus warranty
01

What is the difference between the two membership plans?

The Southern Hospitality Club is the low cost monthly service plan. The Magnolia Club adds extended warranty coverage on top of everything in the first plan.

02

What do the plans cost?

Confirm monthly price, visits per year, repair discount, and warranty terms for both plans.

Withheld from search until confirmed
Who qualifies
Seniors Veterans First Responders Clergy
mention it when you call
03

Do you offer discounts?

We offer service discounts to seniors, veterans, first responders, and clergy. Mention it when you call and we will apply it to your invoice.

04

Do discounts stack with a membership plan?

Confirm whether discounts stack, and whether they apply to installations.

Withheld from search until confirmed
06

The Company

The plain facts, in one place.

Ask us directly, 859-324-2770
Record of the business
Where are you based?

710 Yates Road, Junction City, Kentucky.

Everything we do runs out of that one shop.

Which towns do you serve?

Eight towns across Central Kentucky, reaching south toward Somerset.

Junction City Danville Nicholasville Stanford Springfield Richmond Harrodsburg Liberty
Are you licensed and insured?

Yes, for residential and commercial work throughout Kentucky.

Kentucky HVAC license number to confirm.
Who owns the company?

Veteran owned and family operated out of Junction City.

Founding year and branch of service to confirm.
Veteran Owned. Family Operated. Locally Trusted.
Still here?

Ready When You Have an Answer

When you know what you need, or when you have no idea and just want somebody to look at it, we are one call away.

You know what you need

Tell us the part or the service and we will book it.

You have no idea

Describe what it is doing and we will work it out with you.