01
When do I find out what it costs?
Before any work starts. You hear the real diagnosis and the real price first, and nothing gets touched until you say go.
Payment Options
No Surprises on the Invoice
You hear the real diagnosis and the real price before we touch anything. Nothing gets added at the end, and nothing gets done that you did not approve.
Priced in writing
Nothing added later
You approve first
Estimate
Diagnostic
Repair labor
Parts
Total agreed before work starts
This number does not change
Approved by you
How it works
The Price Comes Before the Work
Every visit follows the same order. We diagnose the problem, we tell you what it costs in writing, and then you decide. Nothing is touched before that, and the number does not change afterward.
We diagnose
Your technician finds the actual cause of the failure rather than guessing at the easiest part to replace.
You get the price in writing
Before any work starts, in plain language, with the options explained if there is more than one way to fix it.
You decide
No pressure, no upsell. If the repair can wait, or if the system has years left in it, we will say so.
You pay when it is finished
Payment is collected on site at the time of service, in-person
Ways to pay
Ways to Pay
The full list is being confirmed. Nothing appears here until the office can actually process it, because a method listed on a website and refused at the door is worse than no list at all.
2 / 5
01
Cash
Accepted on site
Ready
02
Check
Accepted on site
Ready
03
Credit and debit cards
We accept all major credit cards.
Pending
04
ACH or bank transfer
ACH or Bank Transfer available
Ready
05
Payment link or online portal
Payment option through our online portal available
Ready
Diagnostic fee
$75
You know this before we come out
Deducted the diagnostic fee from actual repairs. Total was less than I feared.
Harold M., Google review
The diagnostic
What a Diagnostic Costs
One number, stated before we come out. What happens to it afterward depends on one thing, so pick the option that matches you.
Diagnostic fee
$75
What the diagnostic costs you
$75
If you go ahead with the repair, the diagnostic comes off the total. You will know the repair price before we start.
Estimates and quotes
Estimates on Replacements
These are two different visits and people mix them up constantly, so here they are side by side.
Replacement quote
You are thinking about a new system
Repair diagnostic
Something has stopped working
What it costs
Free
$75
What we do on the visit
Run a load calculation on your actual home, not a rule of thumb.
Find the actual cause of the failure rather than guessing at the
easiest part.
What you leave with
Real options at different price points with the trade offs explained.
A written price before any work starts.
Why it works that way
Sizing a system to a home takes measurement, so the visit pays
for itself in the job.
Finding a fault takes a technician's time, which is what the
diagnostic covers.
Financing
Spreading the Cost of a Replacement
A full system replacement is not a small expense, and it rarely happens at a convenient moment. Financing lets you spread it over manageable monthly payments instead of finding the whole amount at once.
Ask when you call and we will walk you through what is available.
One payment
Or monthly
$10
per month
Applied at the invoice
Seniors
Veterans
First Responders
Clergy
Discounts
Discounts for the People Who Serve
Seniors, veterans, first responders, and clergy. Mention it when you call and we will apply it to your invoice.
859-324-2770
Membership
A Fixed Monthly Cost Instead of a Surprise
Members pay a set amount each month and get maintenance handled on a schedule they never have to remember. Fewer breakdowns, lower power bills, and a system that lasts closer to the years it was built for.
Tier 01
Southern Hospitality Club
Our low cost monthly service plan.
- Covers 2 seasonal maintenance visits per year
- We waive the $75 trip & diagnostic fee
- Includes a free filter
- Plus 10% off parts and repairs
- 5% off new equipment
Tier 02 · Premium
The Magnolia Club
Everything in the Southern Hospitality Club plus all covered repairs
Before you book
The Pricing Questions People Actually Ask
Answered here so nothing on the invoice is a surprise.
Ask us directly, 859-324-2770
02
Can the price change once you have started?
Not without your say so. If we open something up and find a second fault, we stop, show you what we found, and give you a price for it before going any further. You are never billed for work you did not approve.
03
Do you take a deposit on a replacement?
We will tell you at quote stage whether a deposit is needed and exactly how much, before you commit to anything.
04
Do you charge extra for the towns further out?
If anything applies because of distance, you will hear it when you book rather than find it on the invoice.
05
Is there a fee for after hours or weekend calls?
If out of hours work carries a premium, you are told the rate on the phone before we dispatch. Nothing appears on the invoice that was not said on the call.
One more thing
Ask Before You Book
If anything on this page is unclear, call and ask. We would rather answer a pricing question on the phone than have you wondering about it while a technician is in your house.
Someone picks up