Who we are
Southern Heating and Cooling is a heating and air conditioning contractor based at 710 Yates Road, Junction City, KY 40440. This policy applies to this website and to the enquiries, calls, and service requests we receive through it.
In this policy, the words we, us, and our mean Southern Heating and Cooling. You and your mean the person using this website or contacting us.
Information we collect
We collect information in three ways: information you give us directly, information collected automatically when you use the site, and information from the service providers listed further down.
- Name, phone number, email address, and service address
- Details about your heating or cooling system and the problem you are describing
- Appointment preferences and any notes you add to a form
- Payment information, which is handled by our payment and field service providers rather than stored on this website
- Job history, invoices, and service records once you become a customer
- IP address, browser type, device type, and operating system
- Pages viewed, time on page, and the link or search that brought you here
- General location at city or region level, inferred from IP address
- Interactions such as clicking a phone number or submitting a form
- Phone numbers and call details, including date, time, and duration
- Call recordings where recording is in use and disclosed at the start of the call
- The content of text messages and emails you send us
How we use your information
We use the information described above to:
- Respond to enquiries, quote work, and schedule appointments
- Carry out and record the work you have asked us to do
- Contact you about an appointment, a part, a follow up visit, or an invoice
- Send maintenance reminders and information about service plans, where you have agreed to receive them
- Take payment and keep the business records we are required to keep
- Understand how the website is used and improve it
- Measure which advertising and search activity brings us enquiries
- Prevent fraud, protect our staff and customers, and comply with the law
Phone calls and text messages
We use the phone number you give us to contact you about your enquiry or your job. That may include a call or a text message about scheduling, technician arrival, parts, quotes, or invoices. These are transactional messages about work you have asked us to do.
If you agree to receive them, we may also send occasional messages about seasonal maintenance or service plans. Consent to marketing messages is never a condition of buying anything from us.
You can stop text messages at any time by replying STOP to any message from us, or by telling us on the phone. Message and data rates may apply, and message frequency varies. We do not sell or share your phone number with third parties for their own marketing.
Calls to and from our office may be recorded for quality and training purposes. Where recording is in use you will be told at the start of the call.
Cookies and similar technologies
This website uses cookies and similar technologies. Some are necessary for the site to work. Others help us understand how the site is used, or measure the results of advertising.
- Strictly necessary cookies, which keep the site working and secure
- Analytics cookies, which tell us how pages are found and used
- Advertising cookies, which measure whether an advert led to an enquiry and may be used to show you our adverts elsewhere
Most browsers let you refuse or delete cookies through their settings. Blocking some cookies may affect how parts of this site work.
Service providers we use
We use third party services to run the website, the business, and our advertising. These providers process information on our behalf and are bound by their own privacy terms.
- Website hosting and content delivery
- Google Analytics and Google Tag Manager, for website measurement
- Google Ads and Google Local Services Ads, for advertising and conversion measurement
- Meta, for advertising and measurement, where advertising is running on its platforms
- Call tracking, which records the number dialled and call details
- Field service and scheduling software used to manage jobs, quotes, and invoices
- Payment processing, handled directly by the payment provider
- Email and messaging providers used to contact you
We do not sell your personal information. We share it only with providers of this kind, with professional advisers where necessary, or where we are required to by law.
How long we keep information
We keep enquiry information for as long as needed to respond and for a reasonable period afterwards. Customer records, including job history, invoices, and warranty information, are kept for as long as we need them to support the work and to meet tax, accounting, and legal requirements. Website analytics data is retained according to the settings of the analytics provider.
When information is no longer needed, we delete it or keep it in a form that does not identify you.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including secure connections on this website and access controls on the systems we use. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take the responsibility seriously.
Your choices and rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete information, where we are not required to keep it
- Opt out of marketing emails using the unsubscribe link, or text messages by replying STOP
- Opt out of the sale or sharing of personal information. We do not sell personal information
To make a request, contact us using the details at the bottom of this page. We may need to verify your identity before we act on it, and we will not treat you differently for exercising these rights.
Children
This website is intended for adults and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to other websites
This site may link to other websites, including manufacturers, review platforms, and financing providers. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies.
Do Not Track signals
Some browsers can send a Do Not Track signal. There is no common industry standard for how to respond to these signals, so this website does not currently respond to them. You can still control cookies through your browser settings as described above.
Changes to this policy
We may update this policy from time to time to reflect changes to our practices, our services, or the law. When we do, we will change the effective date at the top of this page. Significant changes will be made clear on the site.
How to reach us about your information
If you have a question about this policy, or you want to ask us to access, correct, or delete information we hold about you, contact us using the details here and we will respond.